Privacy Policy

Scope of This Policy

This Privacy Policy describes how ScoreCraft Credit Solutions LLC ("ScoreCraft," "we," "us," or "our") collects, uses, and protects personal information submitted through our website located at https://scorecraftsolutions.com. This policy applies to all visitors and users of the website.

ScoreCraft currently serves consumers residing in Texas residents only. This policy is provided for general informational purposes and does not constitute legal advice.

Information Submitted Through Contact and Consultation Forms

When you submit a contact or consultation form on our website, we collect the information you choose to provide. This may include:

Your name
Email address
Phone number
Communication preference (email or phone)
Selected service or area of interest
Message or goal description

Our public forms are designed to collect only the information needed to respond to your inquiry or consultation request. We do not design our public forms to collect Social Security numbers, complete dates of birth, credit-report account numbers, banking credentials, payment-card information, government identification numbers, or credit-report documents. Visitors should not submit sensitive credit or identity information through ordinary website forms, email, or SMS.

Website Usage, Device, Browser, Referral, Cookie, and Analytics Information

When you visit our website, we and our service providers may automatically collect certain technical information, including:

Internet protocol (IP) address
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website or search terms
Approximate geographic region derived from IP address
Cookie identifiers and similar technologies

This information is used to operate, secure, and improve the website and to understand aggregate usage patterns.

Google Analytics

We use Google Analytics to help understand how visitors interact with our website. Google Analytics collects aggregate, non-personal usage data such as page views, session duration, and traffic sources.

Google Analytics must not receive customer names, email addresses, phone numbers, messages, lead IDs, credit information, or other personally identifiable information. We do not send personally identifiable information to Google Analytics. Google's own privacy practices are governed by Google's privacy policy, and we encourage you to review it.

How ScoreCraft Uses Information

We use the information we collect for the following purposes:

Responding to your inquiries, consultation requests, and service questions
Operating, securing, monitoring, and improving the website
Sending service-related emails and permitted marketing communications when you have consented
Sending SMS communications when you have separately consented to receive them
Working with service providers who help operate the website
Complying with applicable legal obligations and protecting our rights

Responding to Requests and Consultations

When you submit a contact or consultation form, we use the information you provided to review your request and contact you using your preferred communication method. Submitting a form does not create a client relationship, authorize services, or create a payment obligation.

Operating, Securing, and Improving the Website

We use technical and usage information to monitor website performance, detect and prevent technical issues, protect against unauthorized access or misuse, and improve website content and functionality over time.

Sending Service-Related Emails and Permitted Marketing Communications

We may send you service-related emails necessary to respond to your inquiry or provide information you requested. We may also send marketing communications only when you have consented to receive them. You may withdraw marketing consent at any time.

SMS Communications When Separately Consent

If you separately and affirmatively consent to receive SMS messages, we may send text messages related to your inquiry or permitted marketing content. SMS participation is voluntary and is not a condition of purchasing any goods or services. See our SMS Terms for details.

Service Providers That Help Operate the Website

We may share non-personal or limited personal information with trusted service providers who assist with website hosting, analytics, email delivery, and related operational functions. These providers are bound by confidentiality obligations and are permitted to use information only to provide services on our behalf.

Legal Compliance and Protection of Rights

We may disclose information when required by applicable law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, property, safety, or the safety of others.

Data Retention

We retain personal information submitted through website forms for as long as reasonably necessary to respond to inquiries, provide requested information, and comply with applicable legal or operational requirements. Inquiries that do not result in a service engagement may be retained for a shorter, reasonable period.

Reasonable Safeguards

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

No Guarantee of Absolute Security

While we strive to protect personal information, we cannot guarantee absolute security. Unauthorized access, hacking, or other breaches may occur despite our efforts.

No Sale of Personal Information

ScoreCraft does not sell personal information. We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Consumer Requests for Access, Correction, or Deletion

You may request access to, correction of, or deletion of your personal information by contacting us at info@scorecraftsolutions.com or info@scorecraftsolutions.com. We will respond to verified requests within a reasonable timeframe.

How to Withdraw Marketing Consent

You may withdraw consent to marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@scorecraftsolutions.com. Withdrawing marketing consent does not prevent service-related or legally required communications.

Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information through our website, please contact us so we can take appropriate steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy, you may contact us at:

Email: info@scorecraftsolutions.com
Phone: 901-616-2358